Interview with Rachel Cairns

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – Since joining Keele University in 2001, Rachel has been the key HR support for the commercial & facilities management directorate, which currently employs around 600 people. Its strategic drivers are to generate income for the University and to provide excellent customer service to all of its students, staff, conference guests and visitors. Practical implications – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.