Introduction to the Special Section: Advances in Electronic Commerce Customer Relationship Management - Satisfaction with Internet-Based Services: The Role of Expectations and Desires
| Year of publication: |
2002
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| Authors: | Khalifa, Mohamed ; Liu, Vanessa |
| Published in: |
International journal of electronic commerce : IJEC. - Armonk, NY : Sharpe, ISSN 1086-4415, ZDB-ID 14026600. - Vol. 7.2002, 2, p. 31-50
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