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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
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Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan
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Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction
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Examining the merits of usefulness versus use in an information service quality and information system success web-based model
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Introduction to the special issue on quality management in healthcare
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Measuring e-government readiness
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