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The CMC Interactivity Model: How Interactivity Enhances Communication Quality and Process Satisfaction in Lean-Media Groups
Lowry, Paul, (2009)
The role of structured conflict and consensus approaches in virtual team strategic decision making
Fjermestad, Jerry, (2007)
Electronic customer relationship management : Revisiting the general principles of usability and resistance – an integrative implementation framework
Fjermestad, Jerry, (2003)