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Lean management in hospitality : methods, applications and future directions
Rauch, Erwin, (2020)
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang, (2018)
Differences between Six Sigma applications in manufacturing and the service industry
Chiarini, Andrea, (2013)
How to Sustain the Total Quality Management Process after the First 12 Months
Lund, Klaus, (1994)
Visions for the future
Lund, Klaus, (1992)