INTSERVQUAL - an internal adaptation of the GAP model in a large service organisation
Year of publication: |
2000
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Authors: | Frost, Frederick A. ; Kumar, Mukesh |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 4-5, p. 358-377
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