INTSERVQUAL - an internal adaptation of the GAP model in a large service organisation
| Year of publication: |
2000
|
|---|---|
| Authors: | Frost, Frederick A. ; Kumar, Mukesh |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 4-5, p. 358-377
|