Investigating how brand image and attitude mediate consumer susceptibility to eWOM and purchase intention : comparing enterprise-owned vs. third-party online review websites using multigroup analysis
Year of publication: |
2024
|
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Authors: | Kumar, Sanjeev ; Rajaguru, Rajesh ; Yang, Lin |
Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 81.2024, Art.-No. 104051, p. 1-12
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Subject: | attribution theory | Consumer susceptibility to eWOM | Contagion theory | eWOM platforms | Multigroup analysis | Purchase intention | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Markenimage | Brand image | Website | Online-Handel | Online retailing | Online-Marketing | Internet marketing | Social Web | Social web |
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