Investigating customer satisfaction, loyalty and web usability concerning the use of Word-of-Mouth as a means of referral among internet banking users in Malaysia
| Year of publication: |
2011
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|---|---|
| Authors: | Lee, Tan Hui ; Jaafar, Noor Ismawati |
| Published in: |
International journal of electronic finance : IJEF. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0069, ZDB-ID 21933650. - Vol. 5.2011, 4 (1.1.), p. 357-374
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