Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Miran Ismail Hussien; Rasha Abd El Aziz
| Year of publication: |
2013
|
|---|---|
| Authors: | Hussien, Miran Ismail ; Aziz, Rasha Abd El |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 25.2013, 5, p. 557-576
|
| Subject: | E-banking | E-service quality | Quality criteria | Customer satisfaction | Different perspectives | Customer services quality | Banks | Egypt | Dienstleistungsqualität | Service quality | Ägypten | Kundenzufriedenheit | Electronic Banking | Electronic banking | Bank | Kundenservice | Customer service | Stakeholder | Qualitätsmanagement | Quality management | Bankgeschäft | Banking services | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010126400