Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Mohsen Seify, Reihaneh Alsadat Tabaeeian, Atefeh Khoshfetrat
| Year of publication: |
2020
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|---|---|
| Authors: | Seify, Mohsen ; Tabaeeian, Reihaneh Alsadat ; Khoshfetrat, Atefeh |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1750-0672, ZDB-ID 2447880-5. - Vol. 12.2020, 3, p. 225-245
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| Subject: | organisational culture | customer relationship management | CRM | customer satisfaction | private hospital | customer loyalty | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Unternehmenskultur | Corporate culture | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJECRM.2020.110040 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012509228