Investigating the effectiveness of retailers' mobile applications in determining customer satisfaction and repatronage intentions? : a congruency perspective
Pramod Iyer, Arezoo Davari, Amaradri Mukherjee
| Year of publication: |
September 2018
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| Authors: | Iyer, Pramod ; Davari, Arezoo ; Mukherjee, Amaradri |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 44.2018, p. 235-243
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| Subject: | Mobile app | Functional value | Hedonic value | Social value | Retail repatronage | Satisfaction towards retailer | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Mobile Anwendung | Mobile application | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Soziale Werte | Social values |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2018.07.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011904413