Investigating the effects of service quality dimensions and expertise on loyalty
| Year of publication: |
2009
|
|---|---|
| Authors: | Jamal, Ahmad ; Anastasiadou, Kyriaki |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 43.2009, 3, p. 398-420
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