Investigating the employee's perspective of customer delight
Donald C. Barnes, Joel E. Collier, Nicole Ponder, and Zachary Williams
| Year of publication: |
2013
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|---|---|
| Authors: | Barnes, Donald C. ; Collier, Joel E. ; Ponder, Nicole ; Williams, Zachary |
| Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 33.2013, 1, p. 91-104
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| Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Arbeitspsychologie | Organizational psychology | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009716749