Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Myoungsun Suh (Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, Houston, Texas, USA), Hyoungeun Moon (Department of International Tourism, Dong-A University, Busan, South Korea), Heesup Han (College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea), Sunny Ham (Department of Tourism Management, Gachon University, Gyeonggi-do, South Korea)
| Year of publication: |
October-December 2015
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|---|---|
| Authors: | Suh, Myoungsun ; Moon, Hyoungeun ; Han, Heesup ; Ham, Sunny |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 24.2015, 7/8, p. 727-753
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| Subject: | physical environment | overall image | customer satisfaction | loyalty | luxury hotel | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Luxusgüter | Luxury goods | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2014.945223 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011433684