Invisible work, invisible skills: interactive customer service as articulation work
| Year of publication: |
2005
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|---|---|
| Authors: | Hampson, Ian ; Junor, Anne |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 20.2005, 2, p. 166
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