Is empowerment really a contributory factor to service quality?
Akiko Ueno
| Year of publication: |
2008
|
|---|---|
| Authors: | Ueno, Akiko |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 9/10, p. 1321-1335
|
| Subject: | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003802402