Is her (his) gender matched or not matched with me? : gender (dis)match effect between customers and gendered service robots
Soobin Seo, Xianmei Wu, Jihee Choi
| Year of publication: |
2024
|
|---|---|
| Authors: | Seo, Soobin ; Wu, Xianmei ; Choi, Jihee |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 119.2024, Art.-No. 103723, p. 1-13
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| Subject: | Anthropomorphism | Customer gender | Gender (dis)match | Gendered service robot | Service failure | Geschlecht | Gender | Matching | Roboter | Robot | Dienstleistungsqualität | Service quality | Weibliche Arbeitskräfte | Women workers | Geschlechterdiskriminierung | Gender discrimination | Lohnstruktur | Wage structure | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103723 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015069999