Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Hyekyung Park, Minwoo Lee, Ki-Joon Back and Agnes DeFranco
| Year of publication: |
2024
|
|---|---|
| Authors: | Park, Hyekyung ; Lee, Minwoo ; Back, Ki-Joon ; DeFranco, Agnes |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 5, p. 881-894
|
| Subject: | big data analytics | customer satisfaction | hospitality | hotel guest technology | impact asymmetry analysis | lodging | two-factor theory | Big Data | Big data | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Data Mining | Data mining | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221132758 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014633779