Is increasing airline denied boarding compensation limits the answer? Factors that contribute to denied boardings
There has been an increase in the number of involuntary denied airline passenger boardings in the US. A denied boarding is influenced by multiple factors other than compensation amounts, including the accuracy, magnitude, and variability associated with no-show forecasts, load factors, and carriers’ day of departure operating policies. We describe how these and other factors influence denied boardings, why they differ across US carriers, and why carriers have strong internal incentives to reduce denied boardings.
Year of publication: |
2011
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Authors: | Garrow, Laurie A. ; Kressner, Josephine ; Mumbower, Stacey |
Published in: |
Journal of Air Transport Management. - Elsevier, ISSN 0969-6997. - Vol. 17.2011, 5, p. 271-277
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Publisher: |
Elsevier |
Subject: | Airline passenger protections | Air-traveller behaviour | No-show airline passengers | Overbooking airline seats |
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