Is insomnia detrimental to proactive service performance and customer-directed helping? : mediation of employee resilience and moderation of job crafting
Won-Moo Hur, Yuhyung Shin, June-ho Chung
| Year of publication: |
2024
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|---|---|
| Authors: | Hur, Won-Moo ; Shin, Yuhyung ; Chung, June-ho |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 81.2024, Art.-No. 103955, p. 1-12
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| Subject: | Customer-directed helping | Employee resilience | Insomnia | Job crafting | Proactive service performance | Arbeitsverhalten | Work behaviour | Coping-Strategie | Coping strategy | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Unternehmenserfolg | Firm performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103955 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015116832