IS service performance: self-perceptions and user perceptions
| Year of publication: |
2001
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|---|---|
| Authors: | Jiang, James J. ; Klein, Gary ; Roan, Jinsheng ; Lin, Jim T.M. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 38.2001, 8, p. 499-506
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