Is the quantity-quality trade-off in c all centres a false dichotomy?
Benjamin Piers William Ellway
| Year of publication: |
2014
|
|---|---|
| Authors: | Ellway, Benjamin Piers William |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 24.2014, 3, p. 230-251
|
| Subject: | Service quality | Efficiency | Call centres | Quantity and quality | Trade-off | Dienstleistungsqualität | Callcenter | Call centre | Produktqualität | Product quality | Fertilität | Fertility |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010359567