Is your business sustainable? : a sentiment analysis of air passengers of top 10 US-based airlines
Year of publication: |
2019
|
---|---|
Authors: | Anitsal, Melek Meral ; Anitsal, Ismet ; Anitsal, Selin |
Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9167, ZDB-ID 2659000-1. - Vol. 29.2019, 1, p. 25-41
|
Subject: | Airline industry | brand attitude | corporate image | sentiment analysis | US-based airline passenger perceptions | Fluggesellschaft | Airline | Passagierluftverkehr | Air passenger transport | Firmenimage | Corporate reputation | Emotion | Luftverkehr | Air transport | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Markenführung | Brand management |
-
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco, (2023)
-
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sarkar Sengupta, Aditi, (2015)
-
Nordic Airports' service quality attributes : themes in online reviews
Arasli, Hüseyin, (2023)
- More ...
-
Revisiting word-of-mouth communications : a cross-national exploration
Cheung, Mee-Shew, (2007)
-
Revisiting word-of-mouth communications : a cross-national exploration
Cheung, Mee-Shew, (2007)
-
An Exploratory Study on Consumer Perceptions of Service Quality in Technology-Based Self-Service
Anitsal, Ismet, (2006)
- More ...