Islamic banking and customer satisfaction in Pakistan : evidence from internal and external customers
Year of publication: |
2023
|
---|---|
Authors: | Jawaid, Syed Tehseen ; Siddiqui, Aamir Hussain ; Kanwal, Rabia ; Fatima, Hareem |
Published in: |
Journal of Islamic marketing. - Bingley : Emerald, ISSN 1759-0841, ZDB-ID 2553045-8. - Vol. 14.2023, 2, p. 435-464
|
Subject: | Customer satisfaction | Internal and external consumers | Islamic banking | Service quality | Kundenzufriedenheit | Islamisches Finanzsystem | Islamic finance | Dienstleistungsqualität | Pakistan | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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