Islamic religiosity and ethical intentions of Islamic bank managers : rethinking theory of planned behaviour

Purpose: The primary aim of this study is to investigate how Islamic religiosity shapes the ethical attitude of customer relationship managers while predicting their behaviours. Design/methodology/approach: A survey-based, cross-sectional data is collected from 257 customer relationship managers working in leading Islamic Banks in Pakistan. Findings: Results demonstrate that religiosity positively influences the attitude of managers. Furthermore, the effect of subjective norms to predict ethical intentions is found insignificant which opens a new debate for the scholarly community. Originality/value: A key contribution of this study is the investigation of Islamic religiosity as a predictor of managerial attitude. Furthermore, the context of Islamic bank managers is a new context of this investigation.