ISO 10002 Complaints Handling System: a study
| Year of publication: |
2006
|
|---|---|
| Authors: | Hughes, Susan ; Karapetrovic, Stanislav |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 8-9, p. 1158-1175
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