ISO 9000 and quality emphasis: An empirical study of front-room versus back-room dominant service industries
| Year of publication: |
2001
|
|---|---|
| Authors: | Dick, Gavin ; Gallimore, Kevin ; Brown, Jane C. |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 12.2001, 2, p. 114-136
|