//-->
ISO 9000 et les services
Lamprecht, James L., (1997)
ISO 9000 for small businesses : what to do ; advice from ISO/TC 176
(1997)
Improving quality through information technology : an empirical study fo ISO 9000 certified Vietnamese firms
Nguyen Thuy Quynh, Loan, (2003)
ISO 9000 quality system assessment handbook
Hoyle, David, (1997)
ISO 9000 pocket guide
Hoyle, David, (1998)
ISO 9000 quality systems handbook