ISS-QUAL : a measure of service quality for the information systems function
Robert E. Miller, Bill C. Hardgrave, and Thomas W. Jones
| Year of publication: |
2013
|
|---|---|
| Authors: | Miller, Robert E. ; Hardgrave, Bill C. ; Jones, Thomas W. |
| Published in: |
Information systems management. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1058-0530, ZDB-ID 1076391-0. - Vol. 30.2013, 3, p. 250-262
|
| Subject: | service delivery | service environment | service product | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Qualitätsmanagement | Quality management | Informationssystem | Information system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010237831