ISS rises to the challenge of effective HR management : Time and attendance system improves efficiency and productivity

Purpose – this paper aims to describe how UK facility‐services company ISS has improved its human resource management and client service using a new time and attendance management system. Design/methodology/approach – The paper outlines the particular HR management challenges facing ISS – which has more than 42,000 employees, working for a wide range of geographically dispersed clients, often to different service‐level agreements, on tasks that range from office cleaning to catering, from pest control to internal‐mail delivery, and from building and grounds maintenance to staffing the help desk – and how the new time and attendance system is helping to overcome them. Findings – The paper reveals that productivity has improved since ISS implemented the system. The company now has more accurate records of employees' working hours and so can manage its labor budget more effectively. Practical implications – The paper advances the view that, with improved management information, ISS can deliver an enhanced service by demonstrating precisely where its employees have been and what they have done. Originality/value – The paper highlights other benefits from the system, including monitoring conformance with health and safety regulations, visa and other requirements.