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Functionality evaluation of mobile hotel websites in the m-commerce era
Lei, Simon, (2019)
Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H., (2009)
Investigation of social media marketing : how does the hotel industry in Hong Kong perform in marketing on social media websites?
Chan, Nga Ling, (2011)
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H., (2011)