Issues in library human resources management

Purpose – The purpose of this paper is to provide a guideline for a good employee relations program in any type of library organization. Design/methodology/approach – This paper used the personal expertise of the author who has been a professor of human resources management as well as a library consultant to all types of libraries for over 15 years. Findings – This paper proposes the concept of LISTEN – learning, involvement, structure, training, empathy, and needs – as the basis of a good employee relations program, emphasizing the importance of being attentive to the needs and expectations of employees. Originality/value – This paper helps the library director and the library department manager more intelligently manage employees.