IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Jae H. Song and Changsoo Sohn
| Year of publication: |
2015
|
|---|---|
| Authors: | Song, Jae H. ; Sohn, Changsoo |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 9.2015, 2/3, p. 122-137
|
| Subject: | internet marketplace | governance | service quality | customers' feedback | bookstore | Dienstleistungsqualität | Service quality | Internet | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011586443