IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality
| Year of publication: |
2013
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|---|---|
| Authors: | Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald T |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 37.2013, 1, p. 77-110
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