IT-mediated customer service content and delivery in electronic governments : an empirical service quality
Chee-Wee Tan; Izak Benbasat and Ronald T. Cenfetelli
| Year of publication: |
2013
|
|---|---|
| Authors: | Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald T. |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 37.2013, 1, p. 77-109
|
| Subject: | Electronic government service quality | IT-mediated service content functions | IT-mediated service delivery dimensions | Service content quality | service delivery quality | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Öffentliche Dienstleistung | Public services | Qualitätsmanagement | Quality management | E-Government | E-government |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009726254