It's all in the mix : determinants and consequences of workforce blending in call centres
Hyunji Kwon; Danielle van Jaarsveld
| Year of publication: |
2013
|
|---|---|
| Authors: | Kwon, Hyunji ; Van Jaarsveld, Danielle |
| Published in: |
Human relations. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 0018-7267, ZDB-ID 203771-3. - Vol. 66.2013, 8, p. 1075-1100
|
| Subject: | high involvement work organization | part-time employment | participation and workplace democracy | voluntary turnover | Teilzeitarbeit | Part-time employment | Callcenter | Call centre | Mitbestimmung | Codetermination | Arbeitsorganisation | Work organization | Arbeitskräfte | Workforce | Arbeitsmobilität | Labour mobility |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009787370