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Face-to-face donor cancellation rates (attrition) : establishing a benchmark
Fleming, Morag, (2009)
Ansatzpunkte zur Steigerung der Leistungsqualität am Point of Sales - Ergebnisse einer empirischen Studie zur Wahrnehmung der Leistungsqualität in SB-Warenhäusern
Rudolph, Thomas, (2000)
A study of banker-customer interactions and behavioural loyalty in retail banking
Howcroft, Barry, (2004)
"It's nice to get a wee treat if you've had a bad week": Consumer motivations in retail loyalty scheme points redemption
Smith, Andrew, (2009)
Delivering customer loyalty schemes in retailing: exploring the employee dimension
Smith, Andrew, (2004)