It's not all about language ability : motivational cultural intelligence matters in call center performance
Alfred Presbitero
| Year of publication: |
June 2017
|
|---|---|
| Authors: | Presbitero, Alfred |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 28.2017, 11, p. 1547-1562
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| Subject: | Language ability | motivational cultural intelligence | task performance | call centers | Callcenter | Call centre | Sprache | Language | Intelligenz | Intelligence | Kognition | Cognition | Motivation | Arbeitsleistung | Job performance | Interkulturelles Management | Cross-cultural management | Interkulturelle Kompetenz | Cross-cultural competence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09585192.2015.1128464 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011753729