It's not all about language ability : motivational cultural intelligence matters in call center performance
Year of publication: |
June 2017
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Authors: | Presbitero, Alfred |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 28.2017, 11, p. 1547-1562
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Subject: | Language ability | motivational cultural intelligence | task performance | call centers | Callcenter | Call centre | Sprache | Language | Kognition | Cognition | Motivation | Interkulturelles Management | Cross-cultural management | Kultur | Culture | Intelligenz | Intelligence | Interkulturelle Kompetenz | Cross-cultural competence | Leistungsmotivation | Work motivation |
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