IT Service Management- Key to Success in Business

This paper presents several issues of the management of IT services and their evolution, with focus on ITSM methodology. It includes a short description of the methodology, together with the costs and benefits it brings, as well as several strategies aimed to increase IT organization performance

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Year of publication:	2013
Authors:	Liviu, Bozga ; Mihaela, Mateescu ; Marian, Gheorghe
Published in:	Ovidius University Annals, Economic Sciences Series. - Facultatea de Ştiinţe Economice, ISSN 1582-9383. - Vol. XIII.2013, 1, p. 419-423
Publisher:	Facultatea de Ştiinţe Economice
Subject:	IT Service Management \| Knowledge Management \| Information Professionalys

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Extent:	application/pdf
Type of publication:	Article
Classification:	L10 - Market Structure, Firm Strategy, and Market Performance. General ; L21 - Business Objectives of the Firm ; L25 - Firm Size and Performance ; L86 - Information and Internet Services; Computer Software
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10010675737