IT TECHNOLOGIES AS THE ELEMENT SUPPORTING CUSTOMER SERVICE IMPROVEMENT – EXAMPLE OF PREPAID CARDS

the article presents the issue of the modern IT technologies usage, in this case the Internet, to the improvement of the customer service at the company logistic system. By the e-commerce modern solutions implementation the researched company received better customer service and was able to apply Just-in-Time into the sale system.

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Year of publication:	2007
Authors:	Nowakowska-Grunt, Joanna
Published in:	Advanced Logistic systems. - Wydział Zarządzania. - Vol. 1.2007, 1, p. 128-134
Publisher:	Wydział Zarządzania
Subject:	customer service \| e-commerce \| Just-in-Time system

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Extent:	application/pdf text/html
Type of publication:	Article
Source:	RePEc - Research Papers in Economics

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