"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Adilson Borges; Márcia Maurer Herter; Jean-Charles Chebat
| Year of publication: |
2015
|
|---|---|
| Authors: | Borges, Adilson ; Herter, Márcia Maurer ; Chebat, Jean-Charles |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 22.2015, p. 96-106
|
| Subject: | Retail environment distracters | Emotions | Perceived waiting time | Waiting satisfaction | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010468493