ITIL contributes to improved customer and user satisfaction
J. H. Botha
| Year of publication: |
2006
|
|---|---|
| Authors: | Botha, Johann H. |
| Published in: |
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte. - Düsseldorf : Symposion, ISBN 978-3-936608-82-3. - 2006, p. 201-220
|
| Subject: | IT-Dienstleister | IT service provider | Informationsmanagement | Information management | Standardisierung | Standardization | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | German |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009244693