JAS delivers cheaper, more effective employee development : Learning-management system transforms training at freight forwarder

Purpose – Observes how the introduction of a new learning-management system has made training easier, cheaper and more effective at international freight-forwarder JAS. Design/methodology/approach – Examines the reasons for the new system, the form it takes and the advantages it has brought. Findings – Explains that using the system makes things easier for the end-users who have one place to go for their learning materials. It has allowed the company to evaluate end-users’ knowledge of products and services. Practical implications – Reveals that the cost of delivering each individual piece of learning to any and every user is less than 20 USA cents. Social implications – Highlights the benefits of a learning-management system for organizations with large numbers of geographically dispersed employees. Originality/value – Describes a system that has helped JAS to standardize its approach to training globally, allowing consistent, controlled messaging and has created a method and process by which JAS can assess and evaluate its employees’ skills, knowledge base and areas for improvement.