Job quality in the customer contact centre : conceptual foundation and scale development
Year of publication: |
2012
|
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Authors: | Dun, Zanna van ; Bloemer, Johanna M. ; Henseler, Jörg |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 1/2, p. 171-196
|
Subject: | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Verkaufspersonal | Salespeople | Leistungsmotivation | Work motivation | Performance-Messung | Performance measurement | Bank |
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