Job quality in the customer contact centre : conceptual foundation and scale development
Zanna van Dun, Josée Bloemer and Jörg Henseler
| Year of publication: |
2012
|
|---|---|
| Authors: | Dun, Zanna van ; Bloemer, Johanna M. ; Henseler, Jörg |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 1/2, p. 171-196
|
| Subject: | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Verkaufspersonal | Salespeople | Leistungsmotivation | Work motivation | Performance-Messung | Performance measurement | Bank |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009427692