The joint effect of digital transformation and information technology infrastructure on service quality : the role commitment to service quality as mediator and environment as moderator
Budi W. Soetjipto, Eko Surya Lesmana, R. Darmawan Siswanto Pramana and Fahrurrozi
| Year of publication: |
2022
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|---|---|
| Authors: | Budi W. Soetjipto ; Eko Surya Lesmana ; R. Darmawan Siswanto Pramana ; Fahrurrozi |
| Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 16.2022, 5/6, p. 663-688
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| Subject: | digital transformation | external environment | information technology infrastructure | service quality | Dienstleistungsqualität | Service quality | Digitalisierung | Digitization | Informationstechnik | Information technology | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBSR.2022.125495 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014232884