Judging by the wristwatch : salespersons' responses to status signals and stereotypes of luxury clients
Year of publication: |
2019
|
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Authors: | Cervellon, Marie-Cécile ; Poujol, Juliet F. ; Tanner, John F. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 51.2019, p. 191-201
|
Subject: | Customer stereotypes | Interpersonal orientation | Status | Gender | Luxury retail | Luxury car industry | Luxusgüter | Luxury goods | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople | Geschlecht | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Signalling | Kfz-Industrie | Automotive industry |
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