Just name it : the act of naming humanoid service robots decreases perceived eeriness and increases repurchase intent
Malak El Halabi and Olivier Trendel
| Year of publication: |
2025
|
|---|---|
| Authors: | El Halabi, Malak ; Trendel, Olivier |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 28.2025, 1, p. 131-149
|
| Subject: | frontline service encounters | humanoid robot | robot naming | technology | Roboter | Robot | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705241248242 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015386507