Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Jasenko Arsenovic, Arne De Keyser, Bo Edvardsson, Bård Tronvoll, Thorsten Gruber
| Year of publication: |
2021
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|---|---|
| Authors: | Arsenovic, Jasenko ; De Keyser, Arne ; Edvardsson, Bo ; Tronvoll, Bård ; Gruber, Thorsten |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 134.2021, p. 342-351
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| Subject: | Service recovery | Relationship activity | PLS predict | Justice theory | Latent class cluster analysis | Clusteranalyse | Cluster analysis | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.05.031 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012643777